FAQ

F A Q  

If you can't find what you're looking for here then we'd be happy to help you personally.
Email us at hello@jenniferhamley.com or click the 'Contact Us' tab at the bottom of your screen.
 

SHIPPING/DELIVERY

When will my order be shipped?

Orders are processed within 1-3 days, Mon - Fri.  Please contact us at hello@jenniferhamley.com if you have any concerns over delivery times.

As soon as your order is sent you will receive a unique tracking code to follow your delivery.

    Do I qualify for FREE delivery?

    FREE shipping is available for all UK. For all other (Worldwide) orders need to be over £200.

      Do you do express delivery?

      Yes, we certainly do!  Please contact us directly at hello@jenniferhamley.com and we'll provide you with a quote depending on your agenda. (We do not mark up courier costs).

        I put in the wrong shipping address! What should I do?

        Contact us at hello@jenniferhamley.com ASAP! We will do everything within our power to modify the delivery address.

          Where are your bags shipped from?

          All of our bags are shipped from the United Kingdom.

            Are there any international import fees?

            We do not charge any international fees and we cover all UK taxes. All products are shipped as DDU (Delivery Duty Unpaid).  Please contact your local customs office to find out if there is an applicable fee in your home country.  Please note we are unable to cover any fees incurred.

             

            RETURNS 

              What is the returns policy?

              We offer a full refund or exchange for 28 days, provided the bag is unworn and has all tags and original packaging. Please send us an email (hello@jenniferhamley.com) and then ship the bag back to our UK address.  A full refund for the purchase price will be made after the bag has been received and checked by our team.

                Can I cancel or modify my order?

                Yes, providing we have not yet dispatched the order.  If the order has been shipped then you can use our 28-day returns and exchange policy.

                  Can I return a sale item? 

                  Sale items are included in our lifetime guarantee though they are not covered by our return or exchange policy. 

                   

                  AWARDS

                  Which bags have won awards?

                  2015 - Our Model KT has won 2 awards at the 2015 Independent Handbag Designer Awards in NYC. These were for the 'Fans Favourite' sponsored by InStyle Magazine and for the 'Stand Out and Look Great Workbag' sponsored by MOO business cards.

                  2017- Our Convertible Backpack was nominated as one of the 5 finalists for the 'NastyGal Girlboss Bag' at the Independent Handbag Awards.

                  2018 - Our Cork Leather Yoga Bag won the 'Taja Coconut Water Pure and Natural Yoga Bag' Award. A run of 500 are being made (yes 500!!) for the brands product launch this December!  

                   

                    PAYMENT/SECURITY

                    What payment methods do you accept? 

                    You can use Mastercard, Visa, Paypal, American Express, Apple pay, Maestro and Discover.

                    Is my privacy and personal information secure on your site?

                    We take active measures to ensure that all information provided on our website is secure and confidential. Our website is protected by an SSL Certificate which, is a common security standard used for online shopping to protect your credit card information.  This protection activates a padlock and permits a secure connection from a web server to a browser.

                     

                      WHOLESALE/RETAIL

                      I am a retailer and I want to stock your bags!

                      Well hello there! We are now talking with retailers to bring our growing range to the streets.
                      Please contact us at hello@jenniferhamley.com for a line sheet.

                       

                        MATERIALS

                        Where are your bags made?

                        All our bags are handmade in East India by artisans.  We take pride in using the best craftsmen and suppliers and are dedicated to helping people in areas that are less fortunate than ourselves.  Our fashion house is certified to the highest ethical standards. 

                        How do I care for my bag?

                        Over time your bag may develop small creases and slight colour changes. These are natural characteristics of the leather and add to the beauty of each bag. 

                        We use water protection products on all our bags but it is best to avoid persistent water contact and we advise you to wipe your bag dry with a soft cloth.
                        We suggest applying a leather cream monthly to continue the health of your leather bag. This will keep it supple and it will provide protection.  Our favourite is Collonil Leather Gel.  Please test it on a small hidden area first to make sure it has the desired effect.

                        Whenever possible, store your bag inside its dust bag and keep it stuffed in a cool and dry place.

                         

                          MISC.

                          Don't forget to sign up to our newsletter and social media channels for the latest news and exclusive offers.

                            Can I buy a gift card? 

                            Yes! We offer e-giftcards. Please email us at hello@jenniferhamley.com to purchase one.

                            Will the Model KT be coming back?

                            At the moment, no :( We have a new collection inspired by the feedback of the Model KT but the Model KT 2 will be coming out in the next year. 

                             

                            CONTACT

                            Our email address: hello@jenniferhamley.com, and we normally respond within 24 - 48 hours.