Jennifer Hamley

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FAQs

F A Q s

 

The model KT zip off clutch

 

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Do I qualify for free delivery?

Free shipping is available for all UK mainland deliveries and for all other (Worldwide) orders over £200.

For orders outside of the mainland UK and under £200 we offer competitive shipping rates based on current courier quotes.

Do you have an affiliate programme?

We are currently putting our programme together. Please register your interest here.

Where are the bags made?

Our bags are handcrafted by artisans in India and the Far East. They have been thoroughly checked to meet our high ethical standards.

 Will you be creating more designs?

Yes! Sign up to our newsletter and social media channels for the latest news. Our new collection is currently being sampled. 

 Will you make a vegan range?

Yes, we are looking for suitable materials at the moment which are cruelty free and kind to the environment.

 What happened to the IndieGoGo campaign?

Near to the end of the campaign, an investor offered to help us to get the Model KT into production.

The bags not quite for me, can I return it?

Of course! Because we are an online retailer we understand the need to experience your bag in person to ensure you're completely happy with it. We love to hear our customers rave about receiving their new bags, and equally if it's not for you then please get in touch. We ask that you do so within 30 days. All returned purchases must be in perfect, saleable condition with original packaging and labels. 

Your refund will be applied to the same payment method that you used to purchase your bag. 

If you have bought your bag through a promotion or discount then it is a final sale and is not able to be returned or exchanged.

Is there a warranty?

Yes, our products are excellently handcrafted and we are proud of them. They all come with a one year warranty. We cannot replace items affected by everyday wear and tear. If you have a question about your bag please contact us.

 

 

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We score 5.0 out of 5 based on 32 reviews.

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