Jennifer Hamley England

My Account

FAQ

F A Q 

 

If you can't find what you're looking for here then we'd be happy to help you personally.

Email us at: hello@jenniferhamley.com or click the 'Contact Us' tab at the bottom of your screen.

 

AWARDS

Which bags have won awards?

 

SHIPPING/DELIVERY

When will my order ship?

Do I qualify for FREE delivery?

I need my bag now! Do you do express delivery?

I put the wrong shipping address!

Where are your bags shipped from?

Are there any international import fees?

PAYMENT/SECURITY

Is my privacy and personal information secure on your site?

What payment methods do you accept?

RETURNS/GUARANTEE

Tell me about the Lifetime Guarantee..

What is the returns process?

Can I cancel or modify my order?

Can I return a sale item?

REFERRALS/AFFILIATES

Do you reward referrals?

Do you have an affiliate programme?

WHOLESALE/RETAIL

I am a retailer and I want to stock your bags!

 

CONTACT

Where can I find your phone number?

MATERIALS

Where are your bags made?

How do I care for my bag?

 MISC.

When is the new collection arriving?

Can I buy a gift card? 

 Will you make a vegan range?

 What happened to the IndieGoGo campaign in 2016?

 

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