Terms and Conditions

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jen@jenniferhamley.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jen@jenniferhamley.com and send your item to: 192 Simmondley Lane Glossop GB Sk13 6LY.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Jennifer Hamley, 192 Simmondley Lane, Glossop, Derbyshire, GB, SK13 6LY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


77 reviews
Fabulous bag, I love it

I’ve been coveting one of these bags for some time and finally treated myself. So pleased with the quality and superb customer service! Thank you so much.

Midi Sakura Crossbody

I bought this bag to take on holiday and it was perfect :-) The size was just what I was looking for - just big enough for money, phone and lipstick! I used the wrist strap when we went out in the evening and I didn't put my bag down/lose my bag/panic that I'd lost my bag once! It felt comfortable and totally secure. I'm excited to see the Maxi version and grab myself a Tote bag while I'm at it!

Super little bag

Great size for when you want to just take a phone, keys, cards etc. and so light weight- I wear it with the cross body strap. Great quality.

Always by my side!

This purse has practically become a new appendage, it never leaves my side. The bag goes with me to work every morning and the detachable clutch is out with me very night. Don't know how I lived without it all these years!

My beautiful Jennifer Hamley Alchemy Card holder - Black

I love love love my new Alchemy cardholder . So much more thant expected . Soft and supple leather, room for all my important cards and looks so elegant and luxurious looking when I pull it out of my purse. Beautiful packaging too. Thank you Jennifer for saving me from my wallet disaster. Model KT is next ! :)