Terms and Conditions

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jen@jenniferhamley.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jen@jenniferhamley.com and send your item to: 192 Simmondley Lane Glossop GB Sk13 6LY.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Jennifer Hamley, 192 Simmondley Lane, Glossop, Derbyshire, GB, SK13 6LY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Let customers speak for us

71 reviews
The Alchemy

Only wish I'd had the Alchemy sooner, as well as the Sakura and the Mini KT.
It's a must in my daily life. You really can't go wrong with Jennifer Hamley designs...

Exactly what I wanted and more!

So happy with this bag and all the surprising little pockets! I was searching for one for a long time. The first time I laid eyes on this, I knew I wanted it. I am surprised on how much fits in this. It's become my mobile office ☺️. Getting lots of compliments for it. I even slipped with my bike recently (nothing major), but not a single scratch on the bag, and nothing fell out either. Phones, laptop, etc. were all in one piece still. Stylish, durable and spacious. What else can a girl ask for?!


I now have 2 Jennifer Hamley bags. The quality is better than any other bag I possess. Being a businesswoman the bags are just perfect for work. Everything has its place, no more searching at the bottom of my bag for keys etc. And they look amazing too. Just Superb. Thank you

Model KT Workbag - outstanding form and brilliant function

First class service, brilliant packaging and product to die for!

Love this purse

I got this purse as a Christmas present after dropping quite a few hints. I love it!
It is the most luxurious looking purse I have ever had. it fits all my cards and cash in and is a great size so I don't end up cluttering it with receipts etc. I cannot fault the design and the Jennifer Hamley branding which looks so lovely.