• FREE SHIPPING on all UK orders - FREE WORLDWIDE SHIPPING over £200!

Terms and Conditions

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jen@jenniferhamley.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jen@jenniferhamley.com and send your item to: 192 Simmondley Lane Glossop GB Sk13 6LY.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Jennifer Hamley, 192 Simmondley Lane, Glossop, Derbyshire, GB, SK13 6LY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
★ REVIEWS ★

Real Customer Reviews

87 reviews
98%
(85)
2%
(2)
0%
(0)
0%
(0)
0%
(0)
Lovely!

This scarf has quickly become one of my favourites! The black drawings really pop against the white background and they are so much fun. The scarf gives me a true feeling of style and luxury and can be worn with anything!

It’s wonderful

After an incredible week enjoying the live sales with Jennifer and Ben I was lucky enough to bid on a sample Chain link evening bag in black leather. It is incredibly tactlile, loveable, I can’t put it down. It’s so unique. I highly recommend it to you - it’s perfect.

The perfect bag

I have been on the look out for the perfect bag for years, I've finally found it. Jennifer has thought of everything, there is a pocket for everything, the bag is spacious and extremely high quality. I agree with the other reviewer it is a little heavy, but there is a pad to cushion your shoulder on the strap and I think because of the quality of the leather it is unavoidable.

Wow

Bought as a birthday gift for my niece. She was over the moon. What I hadn't realised was black and white matched her outfit and that she said her favourite clothing combination complemented her black and white scarf. A real hit.

Just beautiful!

The scarf is amazing - excellent quality and beautiful design. The packaging that it arrived was also a delight to open - very pleased with my purchase!