Jennifer Hamley England

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Terms and Conditions

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jen@jenniferhamley.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jen@jenniferhamley.com and send your item to: 192 Simmondley Lane Glossop GB Sk13 6LY.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Jennifer Hamley, 192 Simmondley Lane, Glossop, Derbyshire, GB, SK13 6LY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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★ Reviews

Customer reviews

51 reviews
Classy and functional!

Love my Model KT bag! Received bag in a nicely wrapped box and dust bag. Also received compliments on how beautiful the bag is. Strap is a little long for me since I'm a petite lady.. Would like additional holes so I can adjust the strap to fit me. Thanks Jennifer!

Thank you for your fabulous review Renee! You can make your strap shorter with this technique here https://www.youtube.com/watch?v=8zQKn_pnZBQ (my fave way to wear my Model KT!), I'll also email you directly about getting some more holes in the strap =) Best wishes, Jennifer ❤️
A lovely complement to my KT and KT Mini

I'm now a proud owner of all three JH designs. My Sakura purse is super stylish and fits all the essentials.

Present

Quick delivery nicely packaged it’s a Christmas gift

Small but perfectly formed

I bought this to compliment my Model KT and I was a little concerned about the size. This purse is small but mighty. I love it so much I use it out of work too. It has shown me I don't need a big purse as this holds all I need. I love it!

Style Perfection

I bought the Model KT in black for work. This bag is beyond my expectations. I can carry everything I need whilst looking stylish too. I often have to dash from location to location and this carries everything. The shopping bag is particularly hand if I need to nip out at lunch. I am so pleased I purchased this and I am considering the mini KT to compliment this.